Contact requests are always received by email.
Emails are sent to the user associated with the point of sale.
When a user is created, the email address entered will be the address at which requests will be received.
A point of sale must then be assigned to this user.
They will then receive the contact requests relating to the point(s) of sale assigned to them.
For your information: inactive users do not have access to the Back Office, but they do receive contact forms by email.